GENERAL SHIPPING INFO
At this time, we currently only ship to the mainland United States. Once your parcel has been shipped, you will receive a confirmation email with a tracking number. All orders are shipped from our Seattle, Washington studio.
PROCESSING AND SHIPPING TIMES
Please allow up to 5 business days for order processing. Our products are made in small batches to ensure optimal quality and we appreciate your patience. 100ml orders are sent via UPS, while 2ml orders are sent via USPS. Estimated delivery time within the mainland United States is 2-7 business days once shipped.
INTERNATIONAL SHIPMENTS
At this time, we do not offer international shipping. Please subscribe to our mailing list to be informed of when we will begin shipping internationally.
CHANGES AND CANCELLATIONS
If you would like to make any modifications to your order, please contact hello@bokafragrance.com with your order number within 24 hours. We will do our best to accommodate your request. We can not make any changes or cancellations to your order once a shipping confirmation has been issued.
LOST OR DAMAGED SHIPMENTS
It is the customer’s responsibility to ensure that a safe and secure delivery address is provided and that all shipping information is entered accurately. We are unable to refund or replace orders due to incorrect shipping addresses, left, lost, or stolen packages. We will not be held liable for lost packages once proof of delivery has been received, however, please contact us right away and we will do whatever we can to help you locate your package. If you are shipping to a building without a concierge or safe place to leave a parcel, we strongly recommend adding a signature request to your shipment. In order to do so, please contact hello@bokafragrance.com once your order has been placed.
If your order arrives in damaged condition, please contact us at hello@bokafragrance.com with your order number and photos of the damage within 48 hours of receiving for further assistance.
RETURNS & EXCHANGES
Bokafragrance.com does not accept returns of opened packages. We accept undamaged and unopened returns in their original shrink wrap within 14 days of the date of delivery for a full refund.
To assist you, we offer samples of each fragrance for purchase, for you to try before you commit to the investment of Boka. To submit a return request, please contact Customer Service at hello@bokafragrance.com. If your return is compliant with our policy, we will send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
If your product arrived damaged or incorrect, please contact hello@bokafragrance.com within 48 hours of receiving for further assistance.